Terms of use

PlanMyFlight is an information service. It tells you a time we think you should leave, to catch a flight or to collect someone from one. It does not book, arrange or provide transport of any kind.

We do not operate vehicles, employ or contract drivers, or accept payment for journeys. Nothing on this site constitutes or implies a Private Hire Vehicle operator licence, a taxi licence, or any equivalent authorisation.

Every page includes adverts for independent companies, marked “Ad”: airport transfers abroad, on a departures result; airport parking and hotels in an airport page's parking section; a partner's own banner in the empty margins either side of every page, on a wide screen; a partner's own banner under the top of every page, on phones, tablets and smaller laptops. No airport or partner owns or runs this site. We don’t book, run or take payment for any journey, parking, stay or lounge, and we don’t arrange, check or guarantee their service. If you book with one, your payment is to them, and any contract or complaint is with them or the company they book for you, not with us. We earn a commission if you book through one of these links. It doesn’t change your price. Our advertising page sets out the rest.

Every time we show you is an estimate built from third-party data — flight times from a flight-data provider and drive times from a routing provider — plus our own fixed airport allowances. Both data sources can be wrong, late or unavailable. The airport allowance is a planning figure, not a measurement of security or check-in queues on the day.

Your airline’s check-in, bag-drop and boarding deadlines always take priority over anything shown here. If it matters, leave earlier.

For a pick-up, the time someone is ready is our allowance for the kind of flight. Immigration queues, baggage delivery, aircraft stand allocation and road conditions are outside our knowledge and control, so treat a pick-up time as a well-informed starting point, not a promise.

To the extent permitted by law, we are not liable for any loss or inconvenience arising from reliance on the information here — including arriving late, missing a check-in, bag-drop or boarding deadline, missing a flight, arriving early or late to collect someone, missing them, or any parking, drop-off, pick-up or penalty charge incurred at an airport. Nothing here limits liability for death or personal injury caused by negligence, or for fraud.

Drop-off and pick-up places, charges and free waiting times are taken from each airport’s own published information and carry the date we last checked them. Airports change these without notice. Always check the airport’s own signage and website before you rely on a price or a free period.

The service is provided as-is. We do not guarantee it will be available, accurate or uninterrupted, and we may change or withdraw it at any time.

Covered separately in our privacy page. In short: your device’s location is used to calculate a drive time and is not stored by us. A postcode or address you type is not saved to a database, but the planner keeps it in your own browser with your flight.

Questions about these terms can go through the contact form. Our postal address is M Campbell trading as PlanMyFlight, 7 Queenhill Road, Manchester M22 4HW.